Returns And Exchanges Policy
Returns & Exchange Policy
We are committed in ensuring your satisfaction with any product that you have purchased from Comfort Lady. However, if in an unlikely event you are not satisfied with your purchase, the below mentioned return / exchange policy is to be followed for store or website purchase respectively.
Return, Exchange, Offer, Cancellation & Refund Policy - Website
- Customer can initiate a cancellation request, till the order has not been shipped from our warehouse.
- Customer can initiate a cancellation / request by visiting the “My Orders” section of the account on website.
- In case of prepaid order product cancellation, refund will be initiated from our end within 7-10 working days to the source account after receiving the said return.
- Please note, in order to return a product purchased from the website, the customer will have to handover the product to shipping partner with the bill copy, product with intact tags, packaging & in an unused / unaltered, saleable condition. This is applicable for all of the following points.
- Return of a product can be initiated by customers from 15 days of delivery of the product by mailing us at ecomsupport@comfortlady.co.in.
- In case of COD order return, refund will be initiated within 7-10 working days after the product is picked up by our shipping partner from the customer & customer shares the bank account details of the refund to be initiated to.
- Purchase of products on Comfort Lady website on discount / offer are non returnable.
- Returns are accepted only for the products purchased from company website.
- All return are subject to inspection by company to check authenticity of product.
- Please do not accept the delivery of any item from the courier/delivery person, if you feel that the outer packaging is damaged / tampered with. Please mail our customer care team at ecomsupport@comfortlady.co.in for replacement, immediately.
- All international orders are non returnable.